Terms & Conditions

Terms & Conditions

Cancellation Policy

Balance refunds: no penalties

No refunds/discounts for inclement weather, late arrivals or early departures.

If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Admission

Admission is only permitted after registering at reception.

Under 18s must be accompanied by their parents or legal guardians.

Arrivals & Departures

No refunds/discounts for inclement weather, late arrivals or early departures.

Payments Accepted

Bank transfer
Maestro
MasterCard
PayPal
Visa

Dogs

Dogs are not allowed in the accommodation units.

Dogs are prohibited from main facilities and amenities.

Dogs must be kept on leads and supervised at all times.

Guide dogs are allowed on site free of charge.

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

General

In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.

Quiet (afternoon) hours must be respected between 10 p.m. and 10 a.m..

Quiet hours must be respected between 10 p.m. and 12 a.m..Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

The bar and/or restaurant is open between 01/01 and 31/12.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

You’ll need an Environment Agency rod licence (you’ll need to apply for this beforehand).

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

Firearms are not permitted.

Open fires are prohibited.

Vehicles

Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.

Visitors

Visitors’ cars are not permitted on site.

Additional Terms

Guests are welcome, but must park in the main car park and leave at dusk.

A breathable ground sheet must be used at all times whilst using an awning.

Only one dog allowed and it must be kept on a lead and a poop scoop must be used at all times.

The cost to fish is £8.00 per adult and £6.00 per child per day, a licence from the Post Office is required and you must have your own fishing equipment.

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